St. Albans Municipal Utility Commission

St. Albans Municipal Utility Commission

BUSINESS / CUSTOMER SERV.

WATER & SEWER EMERGENCIES

St. Albans Municipal Utility Commission

BUSINESS / CUSTOMER SERV.

WATER & SEWER EMERGENCIES

Pay Your Water & Sewer Bill

City of St. Albans Municipal Utility Commission

Water & Sewer Payments

The St. Albans Municipal Utility Commission offers many convenient ways for its customers to pay their bills. Please choose from the method that is most convenient for you.

Please Note: A convenience fee applies to all electronic payments. See Fee Table Below

Payment Options

ACH Payments

Automatic payment from your checking account 1-4 days prior to the due date.

Download & Return the Auto Pay Authorization Form with voided check.

Automatic Bank Payments

Contact your bank for details about paying at your bank's website. Please allow up to 7 business days for payments to post.

Important Information & Documents

PAYMENT DUE DATE AND LATE CHARGES

Bills are due upon receipt. 20 days after billing, a late charge of 10% is assessed on the Current Charges only. DUE DATE and LATEST PAY DATE pertain to Current Charges ONLY. Any PREVIOUS/PAST DUE BALANCE should be paid IMMEDIATELY to prevent TERMINATION of service.

Mail Service & Electronic Transactions

THE CITY OF ST. ALBANS MUC IS NOT RESPONSIBLE FOR MAIL SERVICE OR ELECTRONIC TRANSACTIONS.
Failure to receive your bill does not relinquish responsibility for payment. An account is considered paid when payment is RECEIVED in the MUC office. Payments received after 3:00 PM will not be posted until the following business day.

Payments through your bank’s online bill pay or a bill pay service take 3-7 BUSINESS days to post to your MUC account. If payment is not received by the latest pay date -a penalty will apply.

RETURN CHECK CHARGE

A charge of $25.00 will be levied on the account for any check returned by the bank.

COMBINED PAYMENTS

ESSENTIAL CITY SERVICE BILLS AND MUC BILLS REQUIRE SEPARATE CHECKS & PAYMENTS.  You can now pay for multiple water and sewer accounts in one transaction with only one processing fee.

Important Documents:

Water / Sewer Customer Service Application
ACH Bank Authorization Form
Request for Tap Installation Form
Water Leak Adjustment Form
Water Service Rates & Tariff
Sewer & Wastewater Rates & Traiff

Payment Processing Fees:

 To ensure transparency, here are the details regarding payment processing fees:
• Credit/Debit Payments up to $100: $2.50
• Credit/Debit Payments over $100: 2.50%
• Automated Phone System Payments up to $100: $3.00
• Automated Phone System Payments over $100: 2.55%
• E-Check Payments: $1.50 (per $500.00)

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